HEAVY-DUTY DRYING

In an effort to continue our ongoing commitment to the education of our members we here at the NIR are pleased to announce our newly formed alliance with  American Drying Institute.  

ADI is nationally known and recognized for its instruction.  It is a well-respected organization that is known for teaching the science of drying.  Education is key and the NIR is here to offer those opportunities for our members

   The Science of Drying

The American Drying Institute's goal is to provide you with the information you need to dry any structure with a system that truly works.

ADI teaches you more than the definition of psychrometry or how to calculate grains per pound. We teach you what these terms mean to the drying process.

With all the various types of drying equipment available to you today, are you able to determine which equipment setup will produce the fastest drying result?

ADI has the answers. We don't sell the equipment, but we test everything.

Our Hands-On Seminar Provides

• • Unbiased information on all the latest equipment, meters and drying techniques.
  
• • Instruction on which piece of equipment is best suited for each job and how to use it for the best, most efficient results.
  
• • An understanding of how outside atmospheric conditions affect the drying process.
  
• • Hands on experience. when we say you'll get your feet wet, we mean it.
  
• • The opportunity to become a true drying expert.

          

Restoration Contractors

Become a Structure Drying Expert at the American Drying Institute.

With all the various types of drying equipment available today, are you able to determine which equipment setup will produce the fastest drying result?

ADI has the answers. We don’t sell any equipment, but we TEST everything.

The American Drying Institute teaches you more than the definition of psychrometry or how to calculate grains per pound. We teach you what these terms mean to the drying process.

When we say you'll get your feet wet, we mean it!

Our Hands-On Seminar Provides:

• • An understanding of our new Moisture Evaporation Rate Potential (MERP) © Index. Built on the foundation of the original Vortex Drying System, MERP is our most advanced evaluation tool yet.
• • Unbiased information on all of the latest equipment, meters and drying techniques.
• • Instruction on which piece of equipment is best suited for each job and how to use it for the best, most efficient results.
• • An understanding of how outside atmospheric conditions affect the drying process.

Our goal is to provide you with the information you need to dry ANY structure with a system that truly works.

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UNIQUE CHALLENGE

Martin J. Woods
Property Damage
Restoration Consultants

Serving Distraught Property Owners Takes Special Skills 

By Martin J. Woods
Customer satisfaction is a unique challenge for restoration contractors.

Problems with remodeling jobs consistently lead the complaints tallies at consumer protection departments for many reasons.

What other product do you buy that the company you bought from is in your home for 3 to 6 months or longer? They are there when you wake up in the morning and when you come home at night. Because of them, you can't use your kitchen or bathroom or watch TV in your favorite chair. Logical or not, very often the blame for these disruptions ends up being heaped on the contractor.

Now keep in mind that restoration is similar to remodeling but much more disruptive and unsettling. Homeowners do not have six months to get the house ready for major reconstruction. They had no time to mentally prepare themselves and their families for the trauma and confusion of a large fire or flood.

New challenges confront homeowners because of their ordeal. Suddenly their children become behavior problems for no apparent reason. Minor irritations become major arguments between spouses who can become irritable and fly into a rage over what would normally be insignificant matters. Traumatized homeowners are a real problem on large loss cases - a problem almost totally ignored by the insurance industry.

Dr. Elizabeth M. Smith, an associate professor at the Washington University School of Medicine and a leading authority on disaster trauma, said at a recent seminar that "there is a definite pattern of emotions immediately following a major loss with effects that could last several months to a year or more." What the insured family really needs is a therapist. Instead, they get a contractor."

Dr. Smith said that anger, suspicion, frustration, guilt, moodiness and irritability are just some of the common emotions following a loss. Others include apathy, depression, crying for no apparent reason, feelings of powerlessness, difficulty making decisions and many others.

Contractors become the proverbial lightening rod for all these mixed up emotions hiding beneath the surface. They're re the only tangible outlet for the home owners to vent their frustrations. Sometimes the slightest misstep by the builder can cause a homeowner to explode. And since construction is not an exact science, there is always something they can latch on to. I've seen grown men cry because a paint color was half a shade off. Of course, the paint color was not the problem; it was the stress of the situation.

Restoration contractors are problem solvers in a problem business. We are working in the most difficult situations. We have to do our best to handle everything that comes our way. We have to be hand-holders, therapists, and advisers as well as contractors.
Keep in mind that most homeowners are decent people and are easy to work for. But for restoration contractors, who see homeowners at one of the most stressful periods in their lives, the job of restoring what was lost or destroyed is a seemingly impossible task. While a good contractor can make a home "like new," even the most skilled among us cannot precisely replicate the house that contained the emotional attachments that victims of disaster so earnestly seek to restore.



Martin Woods is President of Property Damage Restoration Consulting of Hartford, Connecticut